Customer service is about more than simply greeting visitors to your office with a smile and offering them a cup of tea or coffee. Customer service has a big impact on the way in which people will view your company, whether or not they will buy your products and services and crucially whether they will recommend you to others.
Here are some key points to think of when it comes to your customer service.
Contact – can people contact you easily, in a number of different ways. It is important to ensure that you have an email address and telephone number where they can contact you as well as perhaps looking at other mechanisms such as online chat boxes and social media messaging.
Welcome – make sure that any visitors are greeted by your reception staff and that they gain an overall positive impression of your business. This means providing them with somewhere to sit whilst they wait for their meeting and ensuring that you use the services of an Office Cleaning Gloucester company such as http://intocleaning.co.uk/services/office-cleaning/ to have your office space regularly cleaned so that the space looks clean and inviting.
There are many more elements to customer service that you need to look at but starting with these two areas is a positive step.
Easy contact and consistent greetings
Good service starts with how easily customers can reach you. If you spend much of the day away from the office, a dedicated work mobile means calls can still be answered while you are out. It also makes sense to offer other routes, such as email, WhatsApp and social media messaging, so customers can choose the one that suits them.
Consistency matters too. Decide how you want customers to be greeted and ask every member of staff to answer the phone and welcome visitors in the same way. That shared standard helps make sure everyone delivers the same high level of service.
The same thinking applies to email. Set up standard greetings and sign-offs for staff accounts, and consider adding your social media channels to email signatures so customers can find you in more places.
